Legal

Terms & Conditions

Whole Beauty is a premium body care and lifestyle brand, owned and operated under Whole Beauty Ghana. By using our website, placing an order, or joining the Dream Skin Club, you agree to the terms set out on this page. If you don't agree, please don't use our services.

When you place an order through our website, you're making an offer to purchase. We reserve the right to accept or decline any order at our discretion, including orders we believe to be fraudulent, abusive, or otherwise problematic. If we decline, we'll refund any payment in full.

Prices on our website are in Ghana cedis (₵) by default, with an optional USD ($) display for international customers. All transactions settle in Ghana cedis, and your bank or payment provider may apply conversion rates and fees. We reserve the right to change prices at any time, but never on an order that's already been placed.

All products are subject to availability. If something is out of stock after your order is placed, we'll reach out promptly to offer a replacement, a wait, or a full refund. Some scents, variants and limited editions may be permanently discontinued without notice.

Shipping times and costs are calculated at checkout and depend on your location. We make every effort to deliver on time, but delivery dates are estimates, not guarantees. We're not responsible for delays caused by couriers, customs, weather, or events outside our control. International orders may attract customs duties and taxes, which are the recipient's responsibility.

Because our products are skincare used directly on the body, we're unable to accept change-of-mind returns or exchanges on opened or used items. Returns are accepted on defective items only. Reach out within 24 hours of delivery with your order number and a photo of the issue. Once confirmed, you'll receive a replacement or store credit, your choice. If we caused the issue, we cover return shipping. For any other reason, return shipping is on the customer.

Everything on this website, our brand name, logo, product names, copy, images, design, formulations, the Dream Skin Club concept and Glow Pact, is the intellectual property of Whole Beauty. You may not copy, reproduce, distribute, or use any of it for commercial purposes without our written permission. Personal sharing on social media is welcome and encouraged.

When you tag us, share a review, send us a before-and-after, or post about Whole Beauty publicly, you grant us a non-exclusive, royalty-free, worldwide license to use, share, repost and feature that content across our channels, with credit. You can ask us to remove your content at any time and we'll honour the request promptly.

To the fullest extent permitted by law, Whole Beauty's liability for any claim related to a product or service is limited to the purchase price of that product or service. We are not liable for indirect, incidental, or consequential losses. Always patch test our products and discontinue use if irritation occurs, see our Skincare Disclaimer below.

These terms are governed by the laws of the Republic of Ghana. Any disputes that can't be resolved through friendly conversation will be settled in the courts of Ghana.

The Dream Skin Club Terms

Membership in the Dream Skin Club begins with your first Whole Beauty purchase. By opting in at checkout, you agree to the Club's terms, including how points, tiers and perks work.

Points are not cash and have no monetary value outside the Club. They are not exchangeable, transferable, redeemable for cash, or owed back to you. They unlock tiers and can be spent in the Community Shop at a rate of 200 points = ₵10. Points are valid for 12 months and reset each calendar year after your first purchase. Unredeemed points expire.

Tier upgrades happen automatically when you reach a points threshold. Inner Circle members have 3 months of tier protection, Platinum members have 6 months, if you miss the next reset, you keep your tier for that extra window. Beyond protection, tier downgrades take effect when your annual reset doesn't meet the threshold.

The Glow Pact is our 90-day transformation framework, opt-in at your first purchase. Your 90 days begin the day your order arrives and we receive your "before" photo. Completion requires consistent use of your routine and a final "after" photo. On completion, you're automatically upgraded to Radiance Member and a celebration package ships with your next order. If you complete the Pact in good faith and see no improvement, our team will personally step in to support you.

Platinum tier requires an active monthly subscription. Every-six-weeks subscriptions earn points but do not qualify for Platinum. Platinum members may pause their subscription once per year without losing their tier, see the Dream Skin Club page for current pause rules.

From time to time, Inner Circle and Platinum members may be invited to vote or weigh in on new products, scents, packaging or other brand decisions. Member input is welcomed and considered carefully, but final decisions rest with us.

Try-Before-Launch invitations may be offered up to twice a year and are subject to sample availability. Glow It Forward, our annual gift-to-a-friend perk, is available once per calendar year per qualifying member. Both perks are subject to terms communicated at the time of the offer.

Members who tag us in a dedicated video of their self-care routine may be awarded up to 400 points, subject to our review. Rewards are limited to a reasonable number of submissions per member per year. We reserve the right to decline rewards for content that doesn't meaningfully feature our products or that violates community standards.

We reserve the right to change, add, remove or suspend any benefit, perk, points rate, tier threshold, or Club feature at any time. We'll communicate material changes through the website or by email. We may also close memberships in the case of abuse, fraudulent activity, or repeated violations of our customer conduct standards.

Customer Conduct

Our team is here to help with warmth and care, and we ask the same of you. We reserve the right to refuse service to anyone who is abusive, threatening, harassing, or disrespectful to our customer service team, our community, or other members. All conversations across our platforms (email, WhatsApp, DMs, on-site chat) are monitored for quality, training, and safety purposes.

Members must use accurate personal information, avoid creating duplicate accounts to gain extra points or perks, and refrain from gaming the rewards system. Any account found to be in violation may be suspended or terminated, with points and tier benefits forfeited.

When you submit a review, photo, or video to Whole Beauty, you confirm it's your own and that you have the right to share it. We may edit reviews for length, clarity, or community standards. We don't publish reviews that are defamatory, false, or harmful to the community.

Privacy Policy

We collect the information you give us when you shop, sign up, take a quiz, contact us, or join the Dream Skin Club. That includes your name, email, phone, shipping and billing address, payment details (handled by our payment processor), purchase history, communications with us, photos you submit (such as Glow Pact before-and-afters), and any account preferences.

We use your information to process orders, ship products, run the Dream Skin Club, personalize your experience, send service updates (order confirmations, shipping, account alerts), respond to your questions, and, with your permission, send you marketing emails or texts. We also use aggregated data to improve our products and services.

We share data only with trusted partners who help us run Whole Beauty, including:

Our e-commerce platform
Our payment processor
Our email and SMS marketing platform
Our loyalty and tier system provider
Our on-site chat support tool
Couriers and logistics providers (for delivery)
Analytics platforms

We do not sell your personal data. We share with authorities only when legally required.

Our website uses cookies and similar technologies to make the site work, remember your preferences, understand how visitors use the site, and serve you relevant content. You can disable cookies in your browser settings, though some features of the site may not work properly without them.

You have the right to:

Access the personal data we hold about you
Correct anything that's inaccurate·Ask us to delete your data (subject to legal retention requirements)
Opt out of marketing at any time
Withdraw consent where processing is based on consent

To exercise any of these rights, email us at customerservice@mywholebeauty.com. We'll respond within a reasonable timeframe.

We take reasonable steps to protect your data using industry-standard security measures. No system is perfectly secure, but we use trusted, audited service providers. We keep your data only as long as needed to provide our services and meet legal obligations, after which it's deleted or anonymized.

Because our service providers operate globally, your data may be processed outside Ghana. When we transfer data internationally, we work only with providers that maintain appropriate security and privacy standards.

Whole Beauty is not directed at children under 16. We don't knowingly collect personal information from anyone under 16. If you believe we've done so by mistake, please contact us and we'll delete the information.

Skincare Disclaimer

Whole Beauty products are cosmetic body care, designed to support smooth, soft, even, glowing skin. They are not medical treatments and are not intended to diagnose, treat, cure or prevent any medical condition. If you're experiencing a skin condition that concerns you, please consult a qualified skin specialist or dermatologist.

Skin is deeply personal. Results vary from person to person based on skin type, consistency of use, lifestyle, environment, and other factors. The before-and-after photos and reviews on our site are real but reflect individual experiences. We can't guarantee specific outcomes.

Our products are crafted for your skin, not your dinner plate. They're for external body use only. Never for eating. Please avoid intimate areas, the eye area, and any broken or irritated skin.

Before using any new product over a large area, we recommend a patch test. Apply a small amount to the inside of your forearm, leave for 24 hours, and check for any irritation. If anything feels off, discontinue use.

Some of our products contain AHAs, BHAs, enzymes and other actives that resurface and brighten the skin. These can make your skin more sensitive to the sun. Always wear broad-spectrum SPF daily, especially on areas exposed to the sun. Sunscreen protects your progress and prevents new dark marks.

Some of our products contain active ingredients like salicylic acid. If you are pregnant, nursing, or planning a pregnancy, please consult your healthcare provider before using.

If you have known allergies or sensitive skin, always check the full ingredient list before purchase. Discontinue use if you experience any irritation, redness, swelling or discomfort, and consult a healthcare provider if symptoms persist.

Formulations, scents and packaging may change over time. We make every effort to keep the experience consistent, but we reserve the right to refine, reformulate, or discontinue any product. The latest formulation and ingredient list is always shown on the product page.

Changes & Contact

We may update this page from time to time as the brand grows. Material changes will be reflected with an updated "Last updated" date at the top. Continued use of our website or services after changes means you accept the updated terms.

For any questions about these terms, your data, your account, or any concern, email us at customerservice@mywholebeauty.com. We aim to respond to all inquiries within a reasonable timeframe. For broader feedback or partnerships, see our Contact page.